These are the terms and conditions which will apply to your purchase of clothing and accessories ("Goods") from the Savannahs website at https://www.savannahs.com (“Website).
Savannahs are made up of different legal entities, details of which are set out on this page. Savannahs (contact number : +46 - 8 611 00 62) has registered office at Birger Jarlsgatan 1, 1145 Stockholm, Sweden (referred to as "we", "us" or "our").
We would recommend that you review policies on external websites and applications as their approach and policy will be different.
You can contact us by emailing info@savannahs.com
Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or purchase Goods from us we will take this as your acceptance of these Terms and Conditions. You should read these terms and conditions carefully before buying anything from the Website.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in the terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version
GENERAL
ELIGIBILITY TO PURCHASE
By placing an order at Savannahs.com, you agree that you are a minimum of 18 years old or have the permission of a parent/guardian. You formally enter into a sales agreement by ordering goods from Savannahs.com. All of our products are kept in stock for immediate dispatch.
CONTACT DETAILS
To ensure that we can offer you the best service and avoid delays, please ensure that your contact details are filled in correctly. Savannahs.com is not is not liable for any miscommunication or failed delivery due to incorrect contact information.
If you have recently placed an order with incorrect or out of date information should contact info@savannahs.com immediately. Information cannot be changed on an order once it has been dispatched.
ORDER CANCELLATION
Savannahs.com reserves the right to cancel orders upon our own discretion and without reason. A notification email will be sent if an order is cancelled for any reason to the email address provided upon the placement of the order. Your original payment method will be refunded at the time of cancellation. Please be advised due to bank processing times this may take a few days to appear as refund on your account.
If you would like to cancel an order, a request must be made to info@savannahs.com within 15 minutes of placing an order, clearly stating your order number and reason for cancellation. We will make every effort to accommodate your request. However, once an order has been submitted and has begun processing we cannot guarantee the purchase can be cancelled.
ORDER CHANGES
Once an order has been placed, the order cannot be changed or modified. If you would like to make a change to an order a cancellation request must be made to info@savannahs.com within 15 minutes of placing an order, clearly stating your order number and reason for cancellation. We will make every effort to accommodate your request. However, once an order has been placed we cannot guarantee the purchase can be cancelled.
FORCE MAJEURE
Savannahs.com will not be held responsible for consequences beyond its control, including but not limited to strike, war, sabotage, catastrophes, extreme market situations, government actions, criminal activities, major accidents, or blockades.
CLAIMS & DAMAGES
DELIVERY CLAIMS
If you have reason to believe that your order has not been delivered, delivered to an incorrect address, or lost; please contact us immediately at info@savannahs.com. If we cannot locate your package or our shipping partner claims that it has been delivered, we will open up an investigation. In such cases, a full investigation with the carrier must be completed before issuing any refund or replacement. Savannahs.com reserves the right to deny a claim if Savannahs.com and the carrier have succeeded in their responsibility to deliver the package to the correct address and/or the customer has not succeeded in their responsibility in providing a correct and/or occupied address. In cases where the package has been shipped to a corporate address, Savannahs.com will not be held responsible if packages are lost after delivery to the corporation and a signature has been collected.
DAMAGED GOODS
If you have received a damaged parcel, immediately report it to the courier that delivered the parcel to you. Damages found later should be reported to info@savannahs.com. Please note that damages to the goods during return transit from you to Savannahs.com due to negligent packaging or lack of co-operation with our Returns Policy are the sole responsibility of the customer.
SOLE CARE
All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. The soles are very delicate and Savannahs are unable to accept accept returns on shoes that appear to be worn or damaged. The sole must be in perfect condition. Returning shoes of which the soles appear damaged may result in your return being rejected.
RECLAIMS
Savannahs.com and our represented brands aim to offer you the highest quality goods. However, if you have reason to believe that you have received a faulty product, please read the following information:
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Goods that are damaged as a result of wear and tear are not considered to be faulty. Please report any damages to delivered goods no later than seven days after delivery to info@savannahs.com. In your email, state your order number and the reason for your claim. Savannahs.com reserves the right to ask for photographic evidence of the damage and to deny claims that do not meet the criteria stated above. If your claim is accepted, you will receive instructions and documents on how to return the goods. Savannahs.com reserves the right to repair or replace faulty goods before a refund is issued.
PAYMENT & SECURITY
PAYMENT
Savannahs.com accepts all major payment methods through our secure payment provider. Your security is important to us which is why our card payment service is using the latest security technology from the banks to ensure your information is kept secure.
When placing an order on Savannahs, payment is taken immediately from the time the transaction is placed. If we are unable to fulfil your order, your order will be refunded in full.
Savannahs.com uses state of the art secure technology for transmittal of information and payment instructions, accepted by banks and clearing houses.
YOUR PERSONAL DATA
We understand that your personal data is sensitive information. When registering as a member or placing an order at Savannahs.com, the volunteered personal data is registered on our secure server. This data is only used in our relationship as supplier and customer and is never revealed to a third party, unless you agree to do so. In cases of suspected fraud and/or other criminal activity, information may be revealed to the police or other concerned authorities.
IMPORTANT INFORMATION FOR FIRST TIME CUSTOMERS
For your security, your first order can only be shipped to the cardholder’s billing address or a corporate work address that we are able to verify independently. Please ensure that your delivery address and name matches the cardholder’s billing address to avoid delays to your order.
PAYPAL
Kindly be aware that we can only ship to your registered PayPal address. To avoid delays, ensure that your registered PayPal address is updated to match your preferred shipping address.
Content
COOKIES
Savannahs.com uses cookies to enhance your shopping experience. A cookie identifies your computer so that Savannahs.com may remember your personal preferences. We also use cookies for statistical data so that we can improve your shopping experience.
PRODUCT INFORMATION
Savannahs.com will not be held responsible for any printing errors on this or any other page at Savannahs.com. We aim to represent all products as realistically as possible, however, we cannot guarantee that all photographs and descriptions are fully correct.
PRODUCT CHANGES
Savannahs.com reserves the right to make changes to its inventory and to remove products from its inventory before an order has been accepted.
PRICE CHANGES
Savannahs.com reserves the right to adjust prices and informational errors before as well as after processing an order.
COLORS
We want you to be satisfied with your order. Product photographs are taken in a professionally lit studio and are the best possible representation of the products colour. Savannahs.com is not held responsible if the colour differences represented on different monitor displays, devices, and settings. Savannahs.com recommends that customers refer to the designer colour name or code in the product description when applicable. Please also note that designer colours may vary between styles and materials.
RETURNS & EXCHANGES
Savannahs.com wants you to have an easy shopping experience. All shoes must be tried on for fit and size on a clean, carpeted surface only until you are sure that you wish to keep them.
By placing an order with Savannahs you agree to our Return and Exchange policy. Our latest policy can be found here
Promotion Terms & Conditions
Occasionally Savannahs may issue a store credit towards the purchase of a new order unless specifically stated the below terms and conditions will apply.
- A promotional code may be provided to a customer to provide a discount towards a new purchase (the "Store Credit") for use on the Savannahs website www.savannahs.com (the "Website").
- The Store Credit is valid for three months from the date of issue.
- Only one (1) Store Credit can be redeemed per transaction, per customer.
- The Store Credit can only be redeemed against full price purchases.
- The Store Credit is not permitted to be used in conjunction with any other promotion or VIP offer
- The Store Credit cannot be applied to an order after the order has been placed.
- If a purchase, made by redeeming the Store Credit, is returned no further refunds will be made to this purchase and your items will be returned to the original shipping address.
- The Store Credit is non-refundable, non-transferable and cannot be redeemed for cash.
- Savannahs will not be liable for issues with submitting the promotional code.
- Savannahs reserves the right to cancel an order if an order breaches the terms and conditions and take action against an account for continued breach of terms.
- To be read in conjunction with the Savannahs privacy policy on the Website.
By responding to our request with the hashtag #yessavannahs you agree to the following:
You grant Savannahs.com, through Savannah Emilia AB [556760-8640], hereinafter referred to as “Savannahs” a non-exclusive, royalty free worldwide license to use any photos and moving content in relation to which you have responded #yessavannahs, hereinafter referred to as “Photos and Moving Content” for its marketing and/or in its advertising, including the online store, social media – Savannahs channels and paid social media and other customer communications. Savannahs may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos and Moving Content in its sole discretion.
You hereby represent and warrant that (i) You are 16 years or older (ii) you own all rights in and to your Photos, (iii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) Savannahs use of your Photos will not violate the rights of any third party or any law. You hereby release and discharge Savannahs from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above; and You hereby release, discharge and agree to hold Savannahs and any person acting on Savannahs behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.
*Exclusions may apply.
*Selected styles only. Promotion cannot be combined with any other offer.